Share your recent financial service failure experience

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exBanker
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Financial services providers (commercial banks, fintech apps, neobanks, loan apps, etc) have huge impacts on our lives beyond compare. This is because of the importance of money. Service failure refers to a situation or performance that fails to meet customer's expectations.
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Little wonder we get negatively affected when these finance service providers fail a service promise, or render bad service or even fail to support properly during times of distress or technology or network issues.

Let's share our recent experiences.

You know, there are loads of bad practices by these firms. Like putting auto bots only on support channels, not picking calls or respo…

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