Azaland

An important part of every Nigerian bank is the customer service section. This section tends to the problems a customer might have. Customers go there to complain of any difficulties they might have encountered. The customer service could be online or physical.


But many Nigerians would attest to the poor customer service delivery by most Nigerian banks. When asked, they would complain of one or more issues they faced. Ranging from poor reception service, time wasting, rude attendants, and many more. I believe that if these banks work towards fixing these problems, they would earn more trust from their customers.

Some of the things banks could do to improve customer service delivery include:

1. Training workers: Some workers sound very rude when attending to customers. Customers do not like this and it could lead to fights in the bank. Banks should educate their workers on how to treat every customer fairly. They should also learn good communication skills.

2. Customer convenience: Most times, the customer service section is full and people have to stand long hours before they are attended to. Banks should provide more seats for the customers to relax as they await their turn.

3. Employing more workers: Some banks might have only one or two people attending to over fifty persons at the customer service. It puts strain on them and reduces work productivity. More customer service attendants should be employed to make things move faster.

4. Online service: Many banks have literally zero availability online. A customer shouldn't have to walk miles to the bank in this electronic age for something he could do with an electronic device. Banks should make themselves available on online platforms like Facebook and Twitter. This will also reduce the number of people filling the bank because of customer service.

If banks can undertake these measures, their customer service delivery would increase greatly. Banks would be less congested and customers happy. It would increase the rating of the bank and more people would patronize them. A win-win for everyone. Life shouldn't be too hard, especially not because of customer service.

In real sense, banks are in the customers service business. So if they're poorly performing in this aspect, they are not doing well at all.

Therefore it is imperative that banks pay attention to this important one.

As recommended by the writer, staff training is key.

I also recommend monitoring of compliance as well as ensuring good culture.

Leadership is important too. Let unit leads set good examples.

Customer is king. Customers are reasons banks are in business.

It is also worthy of mention that inadequate staff and overworking of few available staff erodes quality of service. This is important.

Dear banks, treat us well. Even if na urgent 2k dey my account.

Well done

Nice one