Location: Lagos, Nigeria
Qualification: HND / Bachelor’s Degree
Application Deadline: Not Specified
Official Link: https://www.getbumpa.com/career
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About Bumpa
Bumpa is a Nigerian technology company helping small and medium businesses (SMEs) grow by providing an all-in-one platform for online stores, sales, payments, and inventory management. The platform enables merchants to manage their businesses efficiently through a mobile app and web dashboard.
Working at Bumpa means joining a passionate, innovative, and customer-focused team building tools that empower African entrepreneurs to succeed online.
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Job Title: Customer Support Officer
Bumpa is seeking a Customer Support Officer to provide timely, friendly, and professional assistance to its growing community of merchants. The ideal candidate is customer-centric, tech-savvy, and skilled at resolving issues effectively.
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Key Responsibilities
Respond to customer inquiries via email, chat, or phone.
Troubleshoot product-related issues and escalate when necessary.
Guide new merchants through onboarding and product setup.
Ensure prompt and professional resolution of complaints.
Record and report customer feedback to the product team.
Collaborate with cross-functional teams to improve user experience.
Maintain accurate documentation of interactions and issues.
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Qualifications and Requirements
HND or Bachelor’s degree in Business Administration, Communications, or a related field.
1–3 years of experience in a Customer Support or Customer Success role (preferably in tech, e-commerce, or fintech).
Excellent written and verbal communication skills.
Strong problem-solving and multitasking abilities.
Proficiency with customer support tools (Freshdesk, Zendesk, Intercom, or similar).
Good knowledge of CRM systems and online business tools.
Empathy, patience, and attention to detail.
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Preferred Skills
Experience working in startup or tech environments.
Understanding of online payments and e-commerce operations.
Ability to analyze support trends and suggest improvements.
Familiarity with merchant relationship management.
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What You’ll Gain
Opportunity to work with one of Nigeria’s fast-growing tech startups.
Collaborative and innovative work environment.
Competitive compensation and benefits.
Career growth in customer experience, support management, or product operations.
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How to Apply
Interested and qualified candidates should apply directly via Bumpa’s official careers page:
👉 https://www.getbumpa.com/career
Select the Customer Support Officer position, upload your CV and cover letter, and submit your application.
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Why Join Bumpa
Bumpa is transforming how small businesses operate in Africa. By joining the team, you become part of a company that values growth, teamwork, and innovation while giving you the platform to make real impact on thousands of merchants every day.
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Summary
Job Title Customer Support Officer
Company Bumpa
Location Lagos, Nigeria
Qualification HND / Bachelor’s Degree
Experience 1–3 years
Application Link:https://www.getbumpa.com/career
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Ready to grow your career at a dynamic tech company?
Apply now and help Bumpa deliver world-class support to thousands of entrepreneurs across Africa.
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